Forum Index > News and Announcements > PSA: Purchasing Diamonds
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Skyixity
Level 60
Joined: 2/19/2017
Threads: 46
Posts: 334
Posted: 2/26/2017 at 9:38 PM
Post #31
how long does it usually take to get them
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,153
Posts: 14,888
Posted: 2/26/2017 at 10:54 PM
Post #32
Diamonds should always arrive within a few minutes.
If it's longer, please send me a PM with the email address that you used for the purchase.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,153
Posts: 14,888
Posted: 3/2/2017 at 8:21 AM
Post #33
Just to bring further awareness to this issue since it seems to be happening more and more frequently.
I have contacted PayPal now and am going to try and work with them on a solution since it doesn't seem like this is going to resolve itself and is only getting worse.
I'll post any updates as they come.
And again, if you purchase Diamonds and don't receive them within ~30 minutes, please just send me a PM with your PayPal account's email address and I'll take a look and process the transaction for you as soon as I can.
AnnaHeartz
Level 70
Master Egg Hunter
Joined: 5/22/2013
Threads: 159
Posts: 1,629
Posted: 3/2/2017 at 8:33 AM
Post #34
Can we purchase Diamonds through SMS soon?
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,153
Posts: 14,888
Posted: 3/2/2017 at 9:09 AM
Post #35
There is no plan to add any additional purchasing options at this time. I unfortunately barely have enough spare time as is to get the things done that I want. =\
Adding or changing the purchase process is probably a few days or longer of coding/development/testing time that I just don't have available atm.
Savynn
Level 75
Sweet Solver
Joined: 12/18/2012
Threads: 216
Posts: 4,497
Posted: 3/2/2017 at 1:21 PM
Post #36
Does this happen even if you pay with a debit or credit card? Cause usually when I can buy diamonds I end up using my sister-in-law's card when buying diamonds since I don't have one myself. I think we usually just use that option.
Krinadon
Level 75
Shadow of the Moon
Site Administrator
Joined: 12/17/2012
Threads: 1,153
Posts: 14,888
Posted: 3/2/2017 at 1:47 PM
Post #37
It happens when you click the checkout button on our Site and get redirected to PayPal's checkout page.
It doesn't matter what you do from there. If it lost the info, it's already lost and you'd have to go back and try again to get it to carry over properly.
Either way, if it happens, I can easily correct the situation. So it shouldn't be a deterrent to buying Diamonds. =D
Edited By Krinadon on 3/2/2017 at 1:47 PM.
Fennectech
Level 63
The Kind-Hearted
Joined: 2/7/2014
Threads: 39
Posts: 781
Posted: 3/2/2017 at 3:48 PM
Post #38
We all love you krin Take care :D
Banzai
Level 75
High Warlord
Joined: 6/19/2013
Threads: 32
Posts: 930
Posted: 3/2/2017 at 5:01 PM
Post #39
Thanks for the news but... My boss passed away today so I'm not so happy Krin. D'X
Her husband came and told me, she was in the hospital. And she's just gone. D:
Iamakittymom22
Level 60
Majestic Green Thumb
Joined: 3/5/2017
Threads: 13
Posts: 186
Posted: 3/8/2017 at 3:15 PM
Post #40
How long does it take to get the Diamonds added to one's account. I purchased 1000 and they do not show up on my account, yet.
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